Frequently Asked Questions
Everything you need to know about finding your perfect headwear.
How do I determine my correct hat size?
To find your perfect fit, wrap a flexible measuring tape around your head about one inch above your eyebrows and ears. Compare your measurement in centimeters or inches to our comprehensive size chart located on each product page.
What is your return and exchange policy?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. If you need a different size or style, we provide easy exchanges to ensure you get the perfect look.
How will my hat be packaged for shipping?
We take great care in shipping. All hats are packed in sturdy, crush-proof boxes with protective inserts to ensure they arrive at your doorstep in pristine, ready-to-wear condition.
Do you offer international shipping?
Yes, Village Hat Shop ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.
How should I care for and clean my hat?
Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth for wool and straw. Avoid heavy rain for non-waterproof styles, and always store your hat upside down on its crown to maintain brim shape.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to you.